Authenticity Guarantee

At SOLE AU, we take immense pride in providing our customers with an unparalleled 100% Authenticity Guarantee.

We understand the importance of genuine products and the trust our customers place in us. That's why we have implemented a rigorous authentication process to ensure that every pair of sneakers we sell is 100% authentic. We meticulously examine each shoe, scrutinizing every detail, from the stitching to the materials used.

We have established strong relationships with authorized distributors and reputable suppliers, enabling us to source directly from trusted manufacturers. Additionally, we keep ourselves up-to-date with the latest industry standards and authentication techniques to stay ahead of counterfeiters.

We are committed to delivering the highest quality sneakers, giving our customers the peace of mind that they are investing in authentic, premium footwear.

Rest assured that in the rare instance that an item sold by us is found to be and proven beyond doubt to be inauthentic, we will provide you with a full refund, a store credit of $200 and cash compensation of $100.

The following conditions must however be met;

  • The product is proven by us or a 3rd party professional to be inauthentic.
  • The product is returned to us in the condition it was received in (shipping costs will be covered by us).

Our money back policy in combination with our Authenticity Guarantee is designed to ensure the utmost customer satisfaction and the highest level of pre-purchase confidence. 

If you have any questions or concerns relating to this, please contact the Director of SOLE AU at